Resources
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We talked with 150+ health system leaders. Here are their top 7 patient access challenges.
Our team analyzed recent conversations with health system decision-makers and identified some major themes in their growth challenges. Read on to learn the seven biggest patient navigation blockers across the industry.
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Shadow inventory in healthcare: Are you using the capacity you already pay for?
Health systems often have hidden clinical capacity. Patient navigation tools reveal this shadow inventory and improve access.
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Provider Data Management was built for directories, not patient navigation
Legacy PDMs were built to maintain directories. Modern patient navigation requires governed, durable data across all access channels.
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Margins are tightening. Your patient navigation strategy can protect them.
Expiring ACA subsidies threaten margins. Better patient navigation captures commercially insured patients before competitors do.
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You don’t have enough physicians. Free them up from low-urgency cases.
Intelligent patient routing expands clinical capacity by matching low-acuity cases to nurses, APPs, and virtual care.
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Rising demand is here to stay. Your old routing strategy shouldn’t be.
Misrouted patients create bottlenecks. Navigation infrastructure matches acuity to provider type, treating 40% more patients.
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Gaining Physician Trust in Digital Transformation
Learn how MUSC Health engaged 750+ providers to successfully implement patient self-scheduling across specialties.
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Beyond the Digital Front Door: Why Health Systems Must Build the Intelligence Layer
Health systems invest millions in digital front doors, yet patients still can’t find available appointments. The missing ingredient? The intelligence layer.
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DexCare + RatingsMD: Patient Reviews That Power Search Visibility and Growth
Discover how URMC is addressing care gaps across 27 counties in New York, where distance often determines whether patients receive the care they need.
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The Big Unlock: Solving Healthcare’s Trilemma With Matt Blosl
Matt Blosl on innovation, AI transformation, and solving healthcare’s trilemma.
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The Federal Drive Podcast: Sean O’Connor on Modernizing VA Care
Navy veteran Sean O’Connor discusses modernizing VA healthcare access for 9 million veterans facing fragmented systems and long wait times.
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Inside the Mission to Transform Veteran Care with Sean O’Connor
Retired Navy officer Sean O’Connor shares how DexCare is modernizing VA healthcare access for veterans. Learn why 18 veterans lost daily matters deeply.
Case Studies
SSM Health Quadruples Online Scheduling
SSM Health reduced appointment booking abandonment by improving availability, performance, and navigation.
MUSC Generates 78,000 Appointments in 6 Months
South Carolina’s #1 hospital transformed patient access with real-time scheduling and smart care routing.
Providence Increases Patient Acquisition By 30%
Providence aligned demand, scheduling, and capacity to improve growth and patient access.