Featured Articles
Virtual On-Demand Best Practices: Balance Capacity During Peaks in Demand
Hoy Garvin, Executive Director of on-demand care at Community Health Network shares insights and best practices.
Read5 Ways That DexCare Improves Patient Access
DexCare can help you optimize where patient demand meets your health system supply. This results in patients being able to access relevant booking slots in the fewest possible clicks.
ReadHow To Merchandise Healthcare: Proven Consumer Strategies that Move the Needle
Healthcare leaders at Kaiser Permanente, Texas Health Resources, and AdventHealth share the digital strategies most effective at attracting consumers.
ReadUnlocking the Benefits of a Digital Front Door in Healthcare
Healthcare organizations are prioritizing the need for a robust digital front door strategy to increase patient engagement, access to care and loyalty.
ReadMerchandising Healthcare: How Kaiser Permanente Creates Value for Patients and Clinicians
Find out how Kaiser Permanente is merchandising care to improve member and provider outcomes.
ReadImproving the Digital Front Door Experience
Today’s customer has a new set of expectations about their digital experiences.
ReadThe Gap in Your Care Search Experience and How to Fix It
Patients are accustomed to using search engines as their primary gateway to find care.
ReadCVS Acquires Signify Health for $8B
Another Signal that Healthcare is Undergoing Transformation The “retailization” of healthcare continues as CVS Health Corp. is acquiring Signify Health Inc., […]
ReadA tale of friction. Americans would abandon healthcare providers for better services.
A recent study of 2,000 Americans provides a clear picture: Friction and frustration is common among healthcare customers.
ReadAmazon Continues Healthcare Push with $3.9B One Medical Acquisition
Amazon made big healthcare news with its $3.9 billion acquisition of primary-care network One Medical.
ReadReduce scheduling friction. Meet healthcare customers where they are.
Every industry relies on digital channels to attract, capture, and acquire customers. Healthcare is no different. And creating less-digital friction […]
ReadGoogle Search Has Shaped Healthcare Customer Expectations
Customers are accustomed to the power of Google and the actionable results it gives.
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