Featured Articles

Aug 15, 2024

What is care orchestration?

Care Orchestration is the digital awareness to allocate an entire ecosystem of care – from caregivers and clinics to virtual – to increase patient access.

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articles Oct 30, 2023

Merchandising Healthcare: How Kaiser Permanente Creates Value for Patients and Clinicians

Find out how Kaiser Permanente is merchandising care to improve member and provider outcomes.

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articles May 8, 2023

Improving the Digital Front Door Experience

Today’s customer has a new set of expectations about their digital experiences.

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articles May 4, 2023

3 Tips for Attracting Consumers With Your Healthcare Website

Eight seconds. That’s the attention span of users on a website, and represents a challenge to acquiring customers.

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articles Mar 27, 2023

The Gap in Your Care Search Experience and How to Fix It

Patients are accustomed to using search engines as their primary gateway to find care.

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articles Sep 20, 2022

CVS Acquires Signify Health for $8B

Another Signal that Healthcare is Undergoing Transformation The “retailization” of healthcare continues as CVS Health Corp. is acquiring Signify Health Inc., […]

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articles Aug 8, 2022

A tale of friction. Americans would abandon healthcare providers for better services.

A recent study of 2,000 Americans provides a clear picture: Friction and frustration is common among healthcare customers.

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articles Jul 22, 2022

Amazon Continues Healthcare Push with $3.9B One Medical Acquisition

Amazon made big healthcare news with its $3.9 billion acquisition of primary-care network One Medical.

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articles Jul 19, 2022

Reduce scheduling friction. Meet healthcare customers where they are.

Every industry relies on digital channels to attract, capture, and acquire customers. Healthcare is no different. And creating less-digital friction […]

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