Ways to find time with the DexCare platform
Our highly customizable digital wayfinding platform precisely orchestrates patient demand and organizational capacity to advance the highest levels of care accessibility, quality, and scalability.
We combine industry leading digital discovery, intelligent navigation, and capacity optimization capabilities, powered by the most-advanced platform, in a range of deployment solutions.
No matter where you are on your digital transformation journey, our configurable platform can pivot to your specific needs to help you find your way to the best care.
Digital Discovery
Precise care options quickly find patients through a curated storefront purpose-built for your health system. Patient experiences are aligned with eCommerce best practices, driving the highest-quality brand interactions.
Intelligent Navigation
Merchandising-inspired, machine learning-powered orchestration matches patients to the right clinician at the right time in the right setting, supporting lifetime value growth while reducing the cost of delivery.
Capacity Optimization
Allocate clinician, setting, and other system resources where and when they can be most productively employed. Within a single service line or across the country, virtually or in-person, DexCare extends your capacity.
How it works
The DexCare platform comes standard with multimodal components that help you achieve your goals and fulfill your mission.
From API- and SDK-led integrations and a self-service administration portal to an analytics dashboard, DexCare is committed to extending the capabilities of your current IT infrastructure and delivering your team actionable insights. Our ability to integrate with your existing technology stack feeds our personalized and powerful decisioning capabilities, which are available in a range of solutions purpose-built to solve specific challenges, quickly.
Our disciplined process allows us to deliver successful 90-day implementations in a market where 6–9 months is standard.
Platform components
Develop a retail storefront for a modernized patient experience
Our merchandising capabilities coupled with deep eCommerce, UX, and design experience enable you to optimize your health system digital front door to improve discoverability and conversion, both for scheduling appointments and for on-demand virtual care.
Intelligently navigate to the best care with machine learning and predictive models
Our platform leverages advanced data science techniques to ensure patient desires and needs are balanced with health systems’ sustainability and other objectives. It enables the powerful intelligent navigation and capacity optimization unique to the platform. Search powered with Natural Language Processing (NLP) helps consumers quickly and efficiently find care. Based on data from one million visits, the reason for visit analyzer enables intelligent routing of patients to the best care options based on intent.
Market-leading self-scheduling patient experience
White-labeled digital patient intake with seamless collection of demographics, reason for visit, and insurance information to enable health systems to match patients with the right clinician.
Deliver care to your patients in minutes, seamlessly
Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models.
We take care of the heavy lifting, freeing up your resources
DexCare integrates with health systems’ EHR and care delivery technologies, thereby enabling you to leverage your investments in more effective ways for patient acquisition and resource optimization.
See trends, assess insights, and continuously improve
Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.
Easy management of DexCare solutions
Our self-service portal and tools make it easy to add new clinicians, change clinical operations information, update key metadata for providers and staff, and more.
Seamless identity management
DexCare provides a consumer-level account for easy new patient access and allows for federation to existing patient identity systems.