Your capacity optimization platform
Orchestrate the logistics of digital-care delivery
to unlock hidden capacity
Orchestrate digital care delivery to unlock hidden capacity
Forecast and predict demand, and manage how and where care
is merchandised to consumers – throughout the digital ecosystem.
Forecast demand, and manage how and where care is merchandised to consumers.
Move from find care to get care
Data intelligence to merchandise your care portfolio
To unleash a consumer-first experience, a deep understanding of supply and demand is mission-critical. It’s knowing real-time capacity to merchandise services based on demand swings. It’s anticipating consumer behaviors and preferences. And, it’s having the data visibility into how capacity and utilization affect costs.
DexCare is the operating system to balance your digital inventory to acquire, convert, and deliver pathways to care that provide the best outcomes, for you and your consumers.
Your care orchestration command center
Rightly match reasons for visit to
best-fit, highest-quality care
Guide customers to the best avenues of care. Use the DexCare platform to set thresholds, prioritize limited or expiring inventory, and to merchandise the right care.
The result is tight orchestration of limited resources to balance capacity, optimize costs, and delight consumers.
Track, forecast, grow
The data intelligence to measure impact over time
Intelligence to measure impact over time
Use historical and real-time data to anticipate demand spikes, to prepare for seasonal shifts, and to achieve revenue clarity.
DexCare provides the data linkages between the allocation of care – across services, physicians, nurses and modalities – and your system’s cost base and workforce utilization.
Modernization made easy
Integrate with enterprise systems without a rewrite
Our API first design means interoperability is baked in. We take care of the heavy lifting, and integrate with clinical and administrative systems, to increase speed to market.
Make healthcare more accessible
Merchandise care to consumers to
improve health outcomes and drive growth
Merchandise care, improve outcomes, drive growth
Remove friction to seamlessly route consumers to the best-fit, highest-quality care.
Remove friction to route consumers to the best avenues of care.
Enterprise grade, scalable and easy to onboard
Built on data intelligence to delight consumers
Frictionless Bookings
High-converting patient scheduling experience
Virtual Care
Deliver care to your patients in minutes, seamlessly
Data Intelligence
Intelligently navigate to the best care with ML and predictive models
Advanced Analytics
See trends, assess insights, and drive continuous improvement
How it works
The DexCare platform comes standard with multimodal components that help you achieve your goals and fulfill your mission.
From API- and SDK-led integrations and a self-service administration portal, to an analytics dashboard, DexCare is committed to extending the capabilities of your current IT infrastructure and delivering your team actionable insights. Our ability to integrate with your existing technology stack feeds our personalized and powerful decisioning capabilities, which are available in a range of solutions purpose-built to solve specific challenges, quickly.
Our disciplined process allows us to deliver successful 90-day implementations in a market where 6–9 months is standard.
Platform components
Develop a retail storefront for a modernized patient experience
Our merchandising capabilities coupled with deep eCommerce, UX, and design experience enable you to optimize your health system digital front door to improve discoverability and conversion, both for scheduling appointments and for on-demand virtual care.
Intelligently navigate to the best care with machine learning and predictive models
Our platform leverages advanced data science techniques to ensure patient desires and needs are balanced with health systems’ sustainability and other objectives. It enables the powerful intelligent navigation and capacity optimization unique to the platform. Search powered with Natural Language Processing (NLP) helps consumers quickly and efficiently find care. Based on data from one million visits, the reason for visit analyzer enables intelligent routing of patients to the best care options based on intent.
Market-leading self-scheduling patient experience
White-labeled digital patient intake with seamless collection of demographics, reason for visit, and insurance information to enable health systems to match patients with the right clinician.
Deliver care to your patients in minutes, seamlessly
Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models.
We take care of the heavy lifting, freeing up your resources
DexCare integrates with health systems’ EHR and care delivery technologies, thereby enabling you to leverage your investments in more effective ways for patient acquisition and resource optimization.
See trends, assess insights, and continuously improve
Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.
Easy management of DexCare solutions
Our self-service portal and tools make it easy to add new clinicians, change clinical operations information, update key metadata for providers and staff, and more.
Seamless identity management
DexCare provides a consumer-level account for easy new patient access, and allows for federation to existing patient identity systems.