Built inside a health system and boosted by online retail agility
With DexCare, Providence St. Joseph rapidly transformed to a virtual-first system during the COVID pandemic, realizing a 20x increase in visits. A shift from 90% retail to 90% virtual in just days.
Community Health Network extends its digital front door, boosts acquisition of new patients by 12%
DexCare made Community Health Network’s care options more searchable to future patients and intelligently matched them to the right care at the right time, helping the system balance supply and demand for sustainable growth.
Froedtert creates a new orthopedic care experience leading to increase in patients seen and improved clinician utilization
The Froedtert & MCW health network selected the DexCare platform to enable online scheduling and capacity optimization for its orthopaedic specialty. Patients can now view available times and book directly online.
DexCare and Kaiser Permanente solve workforce shortages
DexCare’s CEO and Founder Derek Streat and Raghunath Raman of Kaiser Permanente discuss workforce shortages and how their partnership works to solve those challenges.
Mass General Brigham improves access to care
The health system has partnered with DexCare to provide a click-to-care model of virtual urgent care as part of their new digital front door to ensure that patients can access care at their preferred time and format, either virtually or in-person, while optimizing health system resources.
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Transformation success stories
Without DexCare, our offering would not be possible today. Thanks to DexCare, we were able to deliver this essential new service offering to every market in just four months — a record for us! The system has been operating at 100% availability since launch and has yet to experience a single critical incident. Furthermore, members and clinician response has been very favorable. This is a fantastic accomplishment.EVP, CIO & CTO at a large managed care plan
I’m so very grateful for all your efforts. You helped make history: for the first time (we) will be able to deliver care to members traveling to states where we do not have a physical presence! I hope you realize the magnitude of this achievement. Thank you, thank you.Executive Director of Telehealth at a large managed care plan
Virtual care has always been a key strategy to ensure we are delivering the best care to our patients. Like many hospital systems, COVID triggered an increased demand for virtual care offerings, but not every health system can offer the service and coordination and orchestration of primary care and speciality care the way that we do. So, for, us, our virtual infrastructure had to facilitate that richness. DexCare offers us a wrapper that pulls patients and consumers into our environment with ease.Dr. Sarah Pletcher, Vice President and Executive Medical Director of Virtual Care, Houston Methodist
Healthcare consumers want effortless and relevant digital access to care. By partnering with DexCare on Digital Discovery Solutions, we now have technological infrastructure that creates a seamless process for patients to intuitively find, and book, personalized care. DexCare’s innovative, digitally-enabled experiences have significantly enhanced both the patient and provider experience here at Community Health Network.Dr. Patrick McGill, Chief Transformation Officer at Community Health Network
With DexCare’s platform, we can provide patients with a self-directed, easy-to-use digital experience that removes barriers to care. We’re proud to be a leader in digital transformation, and excited to advance our efforts to enhance patient access and digital experience.Lee H. Schwamm, MD, Vice President of Digital Patient Experience at Mass General Brigham
Platforms like DexCare aggregate and match digital demand with health system capacity across all lines of care, streamline the experience for both patients and providers and maximize resources. At Providence, DexCare has enabled service lines to drive new customer acquisition into a single service, capture a much greater amount of downstream revenue and generate a higher per-patient encounter in cost savings.Sara Vaezy, Providence Chief Digital Officer