Resources
-
Health Professional Radio: Sean O’Connor, CCO
Sean O’Connor, DexCare CCO, talks about the importance of streamlining provider operations post-pandemic.
-
Category Visionaries: Derek Streat, CEO
Why connecting providers and patients is the best way to ensure the highest quality care at the lowest possible cost.
-
The Gap in Your Care Search Experience and How to Fix It
Patients are accustomed to using search engines as their primary gateway to find care.
-
CVS Acquires Signify Health for $8B
CVS’s $8B Signify acquisition is the latest signal that retail giants are rewriting healthcare delivery.
-
A tale of friction. Americans would abandon healthcare providers for better services.
A recent study of 2,000 Americans provides a clear picture: Friction and frustration is common among healthcare customers.
-
Amazon Continues Healthcare Push with $3.9B One Medical Acquisition
Amazon made big healthcare news with its $3.9 billion acquisition of primary-care network One Medical.
-
Reduce scheduling friction. Meet healthcare customers where they are.
Reduce scheduling friction by meeting patients where they already are — your highest-traffic pages.
-
Google Search Has Shaped Healthcare Customer Expectations
Customers are accustomed to the power of Google and the actionable results it gives.
-
Break Free from Legacy Healthcare Systems
Legacy systems don’t have to block digital progress. APIs and bolt-on solutions change that.
-
Website Architecture for Modern Healthcare Customers
If you’re burdened with a legacy, monolithic system and swimming in technical debt, it’s time to transform.
-
Why Healthcare Should Optimize Onsite Search
Done well, search appears effortless. And done poorly, search leads to frustration.
-
Access to care through search
The rules have changed, and customers expect digital ease when self-selecting care.
Case Studies
SSM Health Quadruples Online Scheduling
SSM Health reduced appointment booking abandonment by improving availability, performance, and navigation.
MUSC Generates 78,000 Appointments in 6 Months
South Carolina’s #1 hospital transformed patient access with real-time scheduling and smart care routing.
Providence Increases Patient Acquisition By 30%
Providence aligned demand, scheduling, and capacity to improve growth and patient access.