Resources
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CVS Acquires Signify Health for $8B
CVS’s $8B Signify acquisition is the latest signal that retail giants are rewriting healthcare delivery.
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A tale of friction. Americans would abandon healthcare providers for better services.
A recent study of 2,000 Americans provides a clear picture: Friction and frustration is common among healthcare customers.
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Amazon Continues Healthcare Push with $3.9B One Medical Acquisition
Amazon made big healthcare news with its $3.9 billion acquisition of primary-care network One Medical.
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Reduce scheduling friction. Meet healthcare customers where they are.
Reduce scheduling friction by meeting patients where they already are — your highest-traffic pages.
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Google Search Has Shaped Healthcare Customer Expectations
Customers are accustomed to the power of Google and the actionable results it gives.
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Break Free from Legacy Healthcare Systems
Legacy systems don’t have to block digital progress. APIs and bolt-on solutions change that.
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Website Architecture for Modern Healthcare Customers
If you’re burdened with a legacy, monolithic system and swimming in technical debt, it’s time to transform.
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Why Healthcare Should Optimize Onsite Search
Done well, search appears effortless. And done poorly, search leads to frustration.
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Access to care through search
The rules have changed, and customers expect digital ease when self-selecting care.
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Gist Healthcare: Toward a Platform Future – Episode 3
The growing popularity of the platform strategy, and a conversation with DexCare’s Derek Streat.
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What is a Progressive Web App for Healthcare?
Progressive Web Apps combine native app performance with web accessibility for seamless mobile healthcare experiences.
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What Healthcare Can Learn from Booking Services
The retailization of healthcare is transforming the role of digital.
Case Studies
SSM Health Quadruples Online Scheduling
SSM Health reduced appointment booking abandonment by improving availability, performance, and navigation.
MUSC Generates 78,000 Appointments in 6 Months
South Carolina’s #1 hospital transformed patient access with real-time scheduling and smart care routing.
Providence Increases Patient Acquisition By 30%
Providence aligned demand, scheduling, and capacity to improve growth and patient access.