Resources
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A Cheaper Tech Stack Is Good. Improved Outcomes Are Better.
It’s time to trim your tech stack. But consolidating your health system’s tools should be measured by patient outcomes, not just savings.
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How Health Systems Win Patient Searches in Google and AI
Being found via organic search results is getting harder. Here’s how health systems show up in Google and AI.
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Why Patient Navigation Needs a Different Kind of LLM.
Why patient navigation runs better on purpose-built small language models than general-purpose LLMs.
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Your PDM Was Built for 2010. Your Problems Are From 2026.
The rigid PDM era is over. Here’s what’s flexible enough to replace legacy directories.
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Your legacy PDM was built for 2010. Breaking in 2026.
Legacy PDM has reached its ceiling. See what leading health systems are building instead.
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Healthcare SEO and AEO: You Can Rank and Still Be Invisible
Bots outnumber humans now. Win healthcare SEO and AEO anyway.
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Steal Our Strategy: The SEO + AEO Playbook for Health Systems
Few health systems are winning SEO and AEO. Here’s the playbook that changes that.
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Your Healthcare Decision Tree Is Out of Date Before It Goes Live
Why healthcare decision trees go stale instantly, and how AI governance keeps them current.
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How to Reduce Patient Wait Times: Operational Strategies for Health Systems
Scheduling friction, not staffing shortages, is the real reason patients wait weeks for care.
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Your AI Agent Is Only as Smart as the Data You Feed It
Your AI agents are only as good as the data underneath them. Most health systems haven’t fixed that yet.
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Empowered Patients Podcast: Using Health AI Platforms to Bridge Gaps in Patient Care
Matt Blosl breaks down what it takes for health systems to modernize patient access without cutting corners.
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‘Human-in-the-Loop?’ What Matters Is Where In The Loop.
AI that retrieves approved answers. Not AI that guesses and hopes you notice.
Case Studies
SSM Health Quadruples Online Scheduling
SSM Health reduced appointment booking abandonment by improving availability, performance, and navigation.
MUSC Generates 78,000 Appointments in 6 Months
South Carolina’s #1 hospital transformed patient access with real-time scheduling and smart care routing.
Providence Increases Patient Acquisition By 30%
Providence aligned demand, scheduling, and capacity to improve growth and patient access.