Digital Discovery
Care Navigation
Smart Scheduling
Virtual Delivery
More Access.
Same Resources.
The VA has what it needs—providers, facilities, people, and support. DexCare transforms those resources into real-time access, helping more Veterans get care with the capacity that already exists.
Meeting the Moment for Veterans' Access
Veterans wait. Providers are ready. The system’s just out of sync. Let’s finally fix that and move care to those who’ve earned it.
Current State
Long Wait Times
Veterans waiting weeks or months for appointments
Fragmented Systems
Disconnected scheduling and care coordination
Underutilized Capacity
Resources available but not accessible across the network
DexCare-Enabled Future
Same-Day Access
Real-time scheduling and connected care pathways
Unified Network
Seamless routing across all VA facilities nationwide
Maximized Resources
Every available slot utilized, every provider connected
Bring Private Success to the Public Sector
90
Net Promoter Score
3X
increase in virtual volumes
5 Day
average wait reduction to care
One Network,
Every Veteran.
Veterans wait in one facility while openings go unused in another. But—it doesn’t have to be this way.
DexCare connects what VA already has with a single, always-on network where Veterans are matched to the next available provider across regions, teams, or modalities.
When the system is unified, care follows the Veteran, not the other way around.
On-Demand Virtual Care at Scale.Kaiser Did It with DexCare.
The nation’s second-largest integrated system moves care based on need, not ZIP code to reduce bottlenecks, ease pressure on providers, and get patients seen faster.
- 50-state coverage using existing clinicians
- 3.6 million patients served
- 350,000 clinician hours saved
- $61M in cost savings
Now the VA can lead with it:
Route Care Nationally, Not Locally
Control demand across the VA network, surfacing the next available provider, no matter where they sit. No region overburdened, no resource underused.
Create Always-On Access Across Modalities
With 24/7 queues, real-time tracking, and multi-modal scheduling, provider and patient experience matches the private sector with timely care Veterans expect.
Unlock the Full Capacity of the VA System
Increase access without adding headcount by surfacing and matching available providers in real time. We give the VA a smarter way to deliver the care it already offers.
“We had the clinical capacity, but no way to coordinate it across regions. DexCare gave us the infrastructure to deliver on-demand care nationwide using the team and resources we already had. Now we offer round-the-clock connection to care by phone, video, or email— for a personalized-digital first experience.”
— Dr. Paul Minardi, EVP & CEO, Kaiser Permanente Medical Foundation
Modernizing American Healthcare
Make Same-Day Access Real.
Turn your existing inventory into something visible, bookable, and built around Veteran needs—timely, convenient, and preference-driven access.
The Challenge
Same-day scheduling has become the expectation, but today VA can’t consistently deliver on that promise because the systems Veterans use aren’t equipped to move at the speed of need.
Appointments for Veterans are out there—tens of thousands every day—but they’re not surfaced, routed, or booked when it matters.
“I left because I was tired of waiting—not for care—but for a callback. I’d go back to the VA tomorrow if getting an appointment didn’t take a fight.”
— JD Donaldson, retired U.S. Navy Seal
Our Approach
DexCare bridges the gap between scheduling and care: Veterans see real availability, schedulers see smarter routing, providers see balanced workloads.
Let's Make Same-Day Scheduling a Reality:
Surface the Right Slot in Real-Time
Show availability across virtual, clinics, and providers. Veterans don’t need to guess or settle. They see what’s open and book it.
Comprehensive Need-Based Matching
Instead of relying solely on proximity, distribute care based on urgency, eligibility, provider, and clinical fit, ensuring no one's time is wasted.
Equip Schedulers with Smart Tools
Internal routing logic, queue transparency, and system-wide visibility give staff the tools to triage demand and optimize resources.
Results in the Field
5-day reduction in time to appointment, 4X increase in virtual visits
56% increase in online bookings, 65% increase in booking completion
20% increase in virtual visit volume, 79% retail booking conversion
See the System. Use the System.
Mobilize VA’s full potential by fixing its biggest blind spots: broken data and unused appointments. You can’t move care if you can’t see it.
The Problem: Information in Isolation
Right now, data sits in silos: facility by facility, tool by tool, team by team. That means Veterans wait while slots go unfilled. Resources are strained in one region and untapped in another.
The result? Over 9 million VA appointments go unused each year.
“DexCare gives us the real-time intelligence to see where care is needed. It helps reduce waste, route patients effectively, and support the entire system, from clinicians to operations.”
— Dr. Patrick McGill, chief transformation officer, Community Health Network
The Solution: Data Becomes Direction
VA will rely on a mix of platforms for years to come. DexCare works across them and ties together fragmented data to ensure care keeps moving.
Connect Data Across Siloed Systems
Unify scheduling, triage, and provider data into one view, across the VA’s VISN networks and 170+ facilities.
Activate It in Real Time
Continuously ingest and analyze availability, allowing care to be dynamically routed to where supply exists.
Turn Insights Into Action
Deliver the data intelligence to spot imbalances, see bottlenecks, and plan smarter. This is data that drives scheduling, staffing, and operational performance.
“We’re not asking the VA to do more with less. We’re helping it do more with what it already has because Veterans shouldn’t have to wait for the system to catch up.”
— Sean O’Connor, cofounder of DexCare and Navy Veteran
“We’re not asking the VA to do more with less. We’re helping it do more with what it already has because Veterans shouldn’t have to wait for the system to catch up.”
— Sean O’Connor, cofounder of DexCare and retired Navy Veteran
Why DexCare?
We unify the system, making it easier to move Veterans into care using the capacity that already exists.
Features
DexCare
Current State
Unified VA & CCN Scheduling
Limited
Veteran & MSA Self-Scheduling
Limited
National Appointment Routing
Limited
Borderless On-Demand Care
Unproven
Real-Time Capacity Visibility
Limited
End-to-End Provider Optimization
None
Embedded Impact & Access Metrics
Limited
Proven at Commercial Scale
Unproven
Stories that serve
More Access For Every Veteran.
See how DexCare helps VA unlock its full capacity, and connect more Veterans to the care that already exists.
Let’s talk about what’s possible.
