More access.
Same resources.
The VA has what it needs — providers, facilities, people, and support. DexCare transforms those resources into real-time access, helping more Veterans get care with the capacity that already exists.
Care without barriers
Meeting the moment for Veterans’ access
Veterans wait. Providers are ready. The system’s just out of sync. Let’s finally fix that and move care to those who’ve earned it.
The Current State
Longer Wait Times
Veterans waiting weeks or months for appointments
Fragmented Systems
Disconnected scheduling and care coordination
Underutilized Capacity
Resources available but not accessible across the network
The DexCare-Enabled Future
Same-Day Access
Real-time scheduling and connected care pathways
Unified Network
Seamless routing across all VA facilities nationwide
Maximized Resources
Every available slot utilized, every provider connected
Bring Private Success to the Public Sector
Net Promoter Score
Increase in virtual volumes
Day Average wait reduction
Action #1
One network, every veteran
Veterans wait in one facility while openings go unused in another. But it doesn’t have to be this way.
DexCare connects what VA already has with a single, always-on network where Veterans are matched to the next available provider across regions, teams, or modalities.
When the system is unified, care follows the Veteran, not the other way around.
On-demand virtual care at scale. Kaiser did it with DexCare.
The nation’s second-largest integrated system moves care based on need, not ZIP code to reduce bottlenecks, ease pressure on providers, and get patients seen faster.
50-state coverage
3.6 million patients served
350,000 clinician hours saved
$61M in cost savings
Now the VA can lead with it
Route care nationally, not locally
Control demand across the entire network. No region overburdened, no resource underused.
Create always-on access across modalities
With 24/7 queues, real-time tracking, and multi-modal scheduling, the experience matches the timely care Veterans expect
Unlock the full capacity of the VA system
Increase access without adding headcount by surfacing and matching available providers in real time.
Modernizing American Healthcare
Action #2
Make same-day access real
Turn your existing inventory into something visible, bookable, and built around Veteran needs—timely, convenient, and preference-driven access.
Same-day scheduling has become the expectation, but today VA can’t consistently deliver on that promise because the systems Veterans use aren’t equipped to move at the speed of need.
DexCare bridges the gap between scheduling and care: Veterans see real availability, schedulers see smarter routing, providers see balanced workloads.
Let’s make it a reality
Surface the right slot in real time
Show availability across virtual, clinics, and providers. Veterans don’t need to guess or settle. They see what’s open and book it.
Comprehensive need-based matching
Distribute care based on urgency, eligibility, provider, and clinical fit, ensuring no one’s time is wasted.
Equip schedulers with smart tools
Internal routing logic, queue transparency, and system-wide visibility give staff the tools to optimize resources.
Results in the field
5-day reduction in time to appointment, 4X increase in virtual visits
56% increase in online bookings, 65% increase in booking completion
20% increase in virtual visit volume, 79% retail booking conversion
Action #3
See the system. Use the system.
Mobilize VA’s full potential by fixing its biggest blind spots: broken data and unused appointments. You can’t move care if you can’t see it.
Right now, data sits in silos: facility by facility, tool by tool, team by team. That means Veterans wait while slots go unfilled. Resources are strained in one region and untapped in another.
The result? Over 9 million VA appointments go unused each year.
Data becomes direction
Connect data across siloed systems
Unify scheduling, triage, and provider data into one view, across the VA’s VISN networks and 170+ facilities.
Activate it in real time
Continuously ingest and analyze availability, allowing care to be dynamically routed to where supply exists.
Turn insights into action
Deliver the data intelligence to spot imbalances, see bottlenecks, and plan smarter. This is data that drives scheduling, staffing, and operational performance.
“We’re not asking the VA to do more with less. We’re helping it do more with what it already has because Veterans shouldn’t have to wait for the system to catch up.”
Sean O’Connor
Cofounder of DexCare & Navy Veteran
Anytime, anywhere access.
Features
Dexcare
Unified VA & CCN Scheduling
Veteran & MSA Self- Scheduling
National Appointment Routing
Borderless On-Demand Care
Real-Time Capacity Visibility
End-to-End Provider Optimization
Embedded Impact & Access Metrics
Veteran routing logic
Stories That Serve
Secretary testifies on EHR funding and rollout
A fully deployed, interoperable EHR is mission-critical, but it’s not the finish line.
The VA has the people. It needs the infrastructure
VA is hobbled by a truth no one in Washington wants to say: it was built for the last century.
Secretary Doug Collins must fix the VA
This administration set out to shake up Washington—will that strengthen the VA or dismante it?
More access for every veteran
See how DexCare helps VA unlock its full capacity, and connect more Veterans to the care that already exists.
Let’s talk about what’s possible.