For federal health leaders
Once a service member.
Always known.
DexCare tracks a service member’s care pathway, from active duty through VA enrollment, so the system never loses them at the transition. Know them in uniform. Know them afterwards.
The problem
The system has capacity.
Service members can’t reach it.
When a service member separates, the system that knew everything about them goes silent. They walk into the VA as a stranger. And that gap at separation is where the mission fails.
25–38%
ED visits are low-acuity and avoidable with better routing
<50%
Less than half of VHA patient care slots get filled each month
75K+
Disability claims backlogged 125+ days as records don’t follow veterans
2x
Growth in outside referral costs in 5 years as unused capacity sits unseen
The care gap
Service lasts a lifetime.
The care should too.
There are no ex-service members. The federal system’s commitment to them runs from first day of service through every year that follows.
The solution
We pick them up on day one.
And we never put them down.
DexCare navigates service members from active duty into VA care automatically. The platform learns them in uniform and follows them out of it.
1
Active duty —Dept. of war
Readiness starts here
DexCare connects every care option available to the active duty service member — on-base, TRICARE, and referred care — so the right care reaches them when they need it.
2
Transition — separation
Day one continuity
The moment a service member separates, their record transfer. They are enrolled in VA care, assigned a care team, and connected before they walk out the door. The system that knew them in uniform keeps knowing them.
3
Veteran — VA care
The system already knows you
Every VA provider, clinic, and care pathway — visible, navigable, and matched to the veteran’s needs in real time. The record that started on day one of service is still current and accurate, and driving every routing decision.
How it works
Build the golden record. Deploy everywhere.
VA and DoW data lives across MTFs, TRICARE, the VHA, and dozens of community care networks. Routing rules exist in PDFs, stopcodes, and the institutional knowledge of staff who’ve been there 15 years. DexCare consolidates that into a single governed layer—the golden record—and runs access decisions from it.
Organize
One Source Truth
Provider data, scheduling rules, and capacity are normalized and consolidated into a single governed layer. AI surfaces conflicts before reaching a Veteran.
Govern
Define Rules Once
Clinical eligibility rules and SLA requirements defined once. When policy changes, every channel reflects it. No manual updates, no version drift.
Activate
Every Channel, Same Answer
Routing logic runs across websites, call centers, referral networks, and AI agents. Veterans get the same answer whether they call, click, or ask.
The golden record—live
The golden record scheduling runs on.
Every DoW or VA scheduling policy, clinical eligibility rule, and care pathway is codified, verified, and live. When a scheduling conflict surfaces, the system flags it before a veteran hits a dead end. Every channel draws from this record. All of them, all the time.
DEPLOY THE AGENT
Put the golden record to work.
When every routing rule, provider schedule, and care pathway is governed and live, the AI agent knows your entire system. It answers, routes, and books because the intelligence underneath it is complete.
A veteran calls at 9pm. The agent answers and books.
A separation record transfers from DoW. The veteran is enrolled and assigned a care team before they out-process.
A policy updates Monday morning. Every channel reflects it by noon.
A veteran calls in Spanish. The agent answers in Spanish.
A referral goes unscheduled for 72 hours. The agent closes it.
From our founder
“My father served. My uncles served. Both of my grandfathers served in World War II. Between us, my family represents nearly nine decades of military service — and nearly nine decades of navigating what comes after. The next generation of service members won’t navigate this alone. That’s the work.”
Sean O’Connor
President & Co-founder, DexCare. Naval Academy graduate. Navy veteran.
10K appointments lost. One hospital. In one month.
Sean O’Connor sat down with Federal News Network to explain what that costs Veterans and what fixing it looks like.
THE difference on the ground
Six outcomes. One platform.
Access
Every care option visible, bookable, and matched to the Veteran’s needs in real time.
Capacity
40% more appointments from existing clinical resources. Unused slots filled before lost.
Resource utilization
Providers work at the top of their license. Right Veteran, right provider, every time.
Readiness
Active duty members get the care they need. Health never compromises the mission.
Satisfaction
89 NPS at Kaiser Permanente. 5-day reduction in wait times.
SLA performance
Track real-time utilization, wait times, and ED diversion against defined baselines.
Proven at scale
57 million patients.
All 50 states.
The navigation infrastructure running inside Providence, Kaiser Permanente, Piedmont, SSM Health, Tampa General, and Texas Health Resources is the same infrastructure available to federal health today. No build from scratch. No pilot required. Today. Now.
50-state on-demand virtual network
Kaiser Permanente — 2025
1.8M
Virtual visits
$219M
Care savings
89
NPS
<10 min
Median encounter
“We had the clinical capacity, but no way to coordinate it across regions. DexCare gave us the infrastructure to deliver on-demand care nationwide using the team and resources we already had.”
Dr. Paul Minardi, EVP & CEO, Kaiser Medical Foundation
the case for u.s. federal government
More access.
Same resources.
The federal system is already funding the capacity. DexCare puts it to work.
Reduce avoidable ED visits
Route low-acuity cases to the right care before they hit the emergency room.
Close the referral cost gap
In-system capacity goes unused while outside referral costs climb. Better routing closes that gap without adding resources.
Accelerate disability processing
Automatic record transfer at separation eliminates the manual retrieval bottleneck. The backlog shrinks without adding staff.
Increase enrollment and retention
Auto-enrollment at separation turns passive eligibility into active, continuous care from day one.
See it in action
Watch DexCare work.
A Veteran reaches out on a Sunday evening. The right care is available somewhere across 170 medical centers and 1,300 clinics. This is what it looks like when they find it.
Watch Demo
Get in touch
Ready to see the full picture?
DexCare is deployed, proven, and ready for federal health.
