Featured Articles

Today’s customer has a new set of expectations about their digital experiences.

Eight seconds. That’s the attention span of users on a website, and represents a challenge to acquiring customers.

Patients are accustomed to using search engines as their primary gateway to find care.

Another Signal that Healthcare is Undergoing Transformation The “retailization” of healthcare continues as CVS Health Corp. is acquiring Signify Health Inc., […]

A recent study of 2,000 Americans provides a clear picture: Friction and frustration is common among healthcare customers.

Amazon made big healthcare news with its $3.9 billion acquisition of primary-care network One Medical.

Every industry relies on digital channels to attract, capture, and acquire customers. Healthcare is no different. And creating less-digital friction […]

Customers are accustomed to the power of Google and the actionable results it gives.

The digital revolution is long past being an imminent trend — it’s a business imperative. Before the pandemic most industries […]

If you’re burdened with a legacy, monolithic system and swimming in technical debt, it’s time to transform.

Done well, search appears effortless. And done poorly, search leads to frustration.

The rules have changed, and customers expect digital ease when self-selecting care.