Resources
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3 Tips for Attracting Consumers With Your Healthcare Website
Eight seconds. That’s the attention span of users on a website, and represents a challenge to acquiring customers.
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Scottsdale Institute and DexCare
Leveraging data-driven technologies to address workforce shortages in healthcare.
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Kaiser Story
Ft. Raghu Raman, Digital Health Leader at Kaiser Permanente.
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Health Professional Radio: Sean O’Connor, CCO
Sean O’Connor, DexCare CCO, talks about the importance of streamlining provider operations post-pandemic.
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Category Visionaries: Derek Streat, CEO
Why connecting providers and patients is the best way to ensure the highest quality care at the lowest possible cost.
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The Gap in Your Care Search Experience and How to Fix It
Patients are accustomed to using search engines as their primary gateway to find care.
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CVS Acquires Signify Health for $8B
Another Signal that Healthcare is Undergoing Transformation The “retailization” of healthcare continues as CVS Health Corp. is acquiring Signify Health Inc., a home-health and technology services provider, for roughly $8 billion. To make the deal, CVS had to outbid competition including UnitedHealth Group, Option Care Health, and most notably, Amazon. “Signify Health will play a critical…
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A tale of friction. Americans would abandon healthcare providers for better services.
A recent study of 2,000 Americans provides a clear picture: Friction and frustration is common among healthcare customers.
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Amazon Continues Healthcare Push with $3.9B One Medical Acquisition
Amazon made big healthcare news with its $3.9 billion acquisition of primary-care network One Medical.
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Reduce scheduling friction. Meet healthcare customers where they are.
Every industry relies on digital channels to attract, capture, and acquire customers. Healthcare is no different. And creating less-digital friction directly contributes to growth, and consumer satisfaction. Healthcare websites, unfortunately, are loaded with friction. From navigating multiple directories and dead-end searches to searching for availability, the healthcare journey is cumbersome. Consumer acquisition often starts with…
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Google Search Has Shaped Healthcare Customer Expectations
Customers are accustomed to the power of Google and the actionable results it gives.
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Break Free from Legacy Healthcare Systems
The digital revolution is long past being an imminent trend — it’s a business imperative. Before the pandemic most industries were actively integrating digital applications. And now, customer pressures — and an expectation to easily find care online — are pushing healthcare systems to rapidly modernize the digital front door. From real-time scheduling and chat…
Case Studies
SSM Health Quadruples Online Scheduling
SSM Health reduced appointment booking abandonment by improving availability, performance, and navigation.
MUSC Generates 78,000 Appointments in 6 Months
South Carolina’s #1 hospital transformed patient access with real-time scheduling and smart care routing.
Providence Increases Patient Acquisition By 30%
Providence aligned demand, scheduling, and capacity to improve growth and patient access.