University of Rochester Medical Center - Customer Story

In rural communities, access to mental health care has long been a challenge. But URMC Health, in partnership with DexCare, is changing that. This powerful video explores how technology is being used to bridge the gap between patients and providers—bringing virtual urgent care and behavioral health services directly to those who need them most. From crisis lines to teletherapy, the system is designed to meet patients at their moment of need, offering real-time support and eliminating the barriers that often prevent people from getting care. Watch how innovation and compassion are transforming the future of healthcare—one community at a time.