Matt Blosl, CEO of DexCare, joined the Empowered Patient Podcast to discuss how large health systems can use technology responsibly to close gaps in patient access and care delivery. The conversation centers on DexCare’s approach to helping health systems move beyond fragmented workflows and toward a more connected, patient-centered experience, starting long before a patient walks through the door.
Matt draws a direct line from the early days of internet search to where health systems stand today. Patients arrive better informed than ever, more confident in their decisions, and with higher expectations for how care should be found and accessed. The challenge for health systems is keeping pace, not just with patient expectations, but with the operational and data infrastructure needed to support responsible technology deployment across the enterprise.
On clinical applications, Matt is clear-eyed about where the industry stands. Data fragmentation, interoperability gaps, and inconsistent data quality mean that the path to meaningful clinical impact requires significant foundational work. His advice to healthcare leaders: start with the problem, not the technology, and aim for changes that move the needle, not just incremental improvements to what already exists.
