UR Medicine Chooses DexCare to Power On-Demand Virtual Visits
New offering expands care access to serve more patients across New York through UR Medicine’s Get Care Now program; sees strongly positive responses from early users
SEATTLE–(BUSINESS WIRE)–DexCare, Inc., the leading data-driven intelligence company focused on creating exceptional healthcare access experiences for everyone, today announced an agreement with UR Medicine, the clinical enterprise of the University of Rochester Medical Center, one of the nation’s leading academic medical centers. UR Medicine will use DexCare technology to help power its Get Care Now program, which provides patients with a range of available care options where and when they need it – from primary care to emergency and urgent care to telemedicine.
By choosing DexCare to offer On-Demand Video Visits, UR Medicine patients now have access to immediate, high-quality care from the comfort of their own homes. UR Medicine now serves patients across 24 counties in New York – beyond those where the health system has physical locations – which is particularly important for bringing care to and helping improve health outcomes for underserved rural populations, who often face barriers in accessing quality care.
This new offering improves the convenience of care for patients with minor illnesses and common conditions who are unable to visit their primary care physician’s office. Patients so far have experienced low wait times for On-Demand Video Visits, with a median of around 9 minutes before connecting with a provider. Early users have been highly satisfied with their care experiences, and UR Medicine has seen a net promoter score of 92 – far above the average NPS for healthcare providers of 38. DexCare’s technology also optimizes health system resources by ensuring that in-person care capacity is prioritized for those who need it most.
“Patients now expect to access and receive care on their terms, and on-demand virtual offerings are a foundational element to providing a holistic consumer-centric care experience,” said Derek Streat, CEO of DexCare. “We’re proud to partner with UR Medicine and significantly enhance the patient experience by enabling easy access to modern and personalized avenues of care.”
On-Demand Video Visits enable patients to virtually connect with UR Medicine providers in real-time to diagnose and develop treatment plans for common conditions including colds, infections, rashes, and more. By providing on-demand care at home, patients can save time by avoiding unnecessary visits to urgent care or other in-person settings.
Read more about UR Medicine’s On-Demand Video Visits here.
For more information, visit dexcare.com or follow us on LinkedIn.
Media Contact
Laura Bastardi, Matter Health for DexCare
DexCare Appoints Jamie Gier as Chief Marketing Officer to help fuel company growth trajectory and establish brand category leadership
As CMO, Gier will elevate awareness of DexCare’s impact on improving healthcare access and outcomes for consumers, providers, and systems
SEATTLE – February 9, 2023 – DexCare, Inc., the leading data-driven intelligence company for creating exceptional healthcare access experiences for everyone, has named Jamie Gier as Chief Marketing Officer, reporting to CEO Derek Streat. With over 25 years of experience growing and scaling leading technology brands in healthcare, education, and MarTech, Gier is a seasoned, results-driven marketing leader focused on accelerating market expansion and brand value through effective go-to-market strategies, product positioning, and customer advocacy programs.
Gier joins DexCare’s executive leadership team amid a pivotal time for both the company and the healthcare industry. Following a momentous year for DexCare, including a $50M Series B funding round led by Transformation Capital and the acquisition of preeminent e-commerce and online merchandising technology company, Womp, Inc., Gier will help to establish DexCare as a category leader in modernizing the way consumers discover, access, and choose their healthcare services – from digital search to booking an appointment.
“Jamie is a valuable addition to our team of veteran healthcare and technology change-makers,” said Derek Streat, CEO. “Jamie has a long track record of successfully scaling companies – particularly within the healthcare technology space – primed for the next level of accelerated growth. We’re excited to see Jamie leverage her combination of consumer, technology, and healthcare expertise to further elevate awareness of DexCare’s impact and ability to improve healthcare access and experience for patients.”
Gier has a distinguished marketing career with some of the world’s leading and emerging brands, ranging from early-stage private equity-backed to Fortune 500 companies. She has held several executive-level marketing leadership positions at IDX, GE Healthcare (which acquired IDX for $1.2B), Microsoft’s Health Solutions Group, and SCI Solutions, a patient access company that was acquired by R1 in 2020. She also held executive positions at leading educational technology company DreamBox Learning and NY-based marketing technology company Ceros. Gier is a founding member of CMO Huddles, a community of B2B marketing leaders whose mission is to drive and share marketing best practices.
“Meaningful impact is what ultimately attracted me to DexCare. The work DexCare is doing to modernize and simplify the way consumers find and access the care they need is significant and impactful for every single patient, including you, me, and our loved ones,” said Gier. “Hospitals and health systems have invested billions of dollars into how care is delivered within the walls of their organization – from talent to EHR technology – but those investments are only as good as the number of people who can access that care. I am thrilled to join the talented team at DexCare to create solutions that matter to people. Because what’s more important to health than being able to seamlessly get the care you need, with ease, when and how you want it?”
About DexCare
Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals.
DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.
For more information, visit dexcarehealth.com or follow us on LinkedIn.
Media Contact
Laura Bastardi, Matter Health for DexCare
Fierce Healthcare names DexCare as one of its 2023 "Fierce 15" Companies
Annual list recognizes private companies that are significantly shaping the future of healthcare.
DexCare, Inc., the leading data-driven intelligence company focused on creating exceptional healthcare access experiences for everyone, today announced that it has been named by Fierce Healthcare as one of the 2023 Fierce 15 companies, designating it as one of the most promising healthcare companies in the industry.
After spinning out of Providence in March 2021, DexCare has proven its value for health systems and patients alike. Health systems that have implemented DexCare’s platform have attracted 30% net new patients and captured 8x downstream revenue while achieving NPS scores of 90+. For patients, DexCare streamlines the care search and discovery process and intelligently matches patients to the right provider, at the right time, in the right setting, based on patient need and preferences. DexCare has continued scaling its success and value throughout the past year, including its acquisition of preeminent e-commerce company Womp, Inc., expanded partnership with Kaiser Permanente, and participation in AWS’ Health Equity Initiative.
“We’re thrilled to be recognized by Fierce Healthcare as a leader in the industry,” said Derek Streat, DexCare CEO. “We envision a world where all patients have access to the best expertise to prevent, treat, and cure illness. We look forward to continuing to advance this vision, partner with more leading health systems, and bring DexCare-powered experiences to even more patients across the U.S.”
The Fierce 15 celebrates the spirit of being “fierce” – championing innovation and creativity, even in the face of intense competition. This is Fierce Healthcare’s fifth annual Fierce 15 selection and represents many corners of the industry from virtual mental health to healthcare staffing and virtual reality.
“The healthcare industry is in the midst of rapid, disruptive change and this group of Fierce 15 winners is reimagining the path forward for innovation and leading the changes that will shape how healthcare of the future is delivered,” said Heather Landi, Fierce Healthcare senior editor.
An internationally-recognized daily report reaching a network of over 160,000 healthcare industry professionals, Fierce Healthcare provides subscribers with an authoritative analysis of the day’s top stories. This year Fierce Healthcare evaluated hundreds of companies from around the world for its annual Fierce 15 list, which is based on a variety of factors such as strength of its technology, partnerships, venture backers and its innovative approach to solving some of the most complex and longstanding problems in the health industry.
About Fierce Healthcare
Fierce Healthcare is the healthcare industry’s daily monitor providing the latest news and information at the intersection of healthcare business and policy. With an audience of more than 160,000 top healthcare professionals, Fierce Healthcare delivers insights that power decisions and experiences where communities thrive. We are Fierce – everywhere you need us to be. #BeFierce
About DexCare
Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.
Healthcare Consumerism – 2023 Health IT Predictions
Healthcare IT Today kicks off the new year with a series of 2023 Health IT predictions.
Healthcare IT Today asked their community to submit their predictions for 2023 including DexCare’s CEO, Derek Streat.
Derek Streat, Co-Founder & CEO at DexCare
Consumerization of healthcare access is reshaping the industry as we’ve known it. To get and retain patients, health systems have to allow them to find and receive care at the same speed and convenience as they experience reserving a dinner reservation on OpenTable. Almost all industries are characterized by eCommerce traits – digital customization, a merchandising mindset and retail centricity – and these will define the next frontier of healthcare access and the organizations that survive.
Competition is tougher than ever for hospitals and health systems to survive in the consumer-centric healthcare landscape. In 2023, those that will succeed will mirror the eCommerce approach to customer service. Online scheduling isn’t close to enough anymore. The health systems that get and keep patients will be the ones that build and deliver a powerful digital storefront for healthcare access. If your online portal doesn’t mirror that of OpenTable or other consumer champions, then you won’t survive.
Built In selects DexCare in its esteemed 2023 Best Places to Work Awards
DexCare Earns #20 on Built In’s Best Startups to Work for in Seattle list.
Built In today announced that DexCare was honored in its 2023 Best Places To Work Awards. Specifically, DexCare earned a place on the 50 Best Startups to Work For in Seattle. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.
Built In determines the winners of Best Places to Work based on an algorithm, using company data about compensation and benefits. To reflect the benefits candidates are searching for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI and other people-first cultural offerings.
“It’s my honor to congratulate this year’s Best Places to Work winners,” says Sheridan Orr, Chief Marketing Officer, Built In. “These exemplary companies understand their people are their most valuable asset, and they’ve stepped up to meet the modern professional’s new expectations, including the desire to work for companies that deliver purpose, growth and inclusion. These winners set the stage for a human-centered future of work, and we can’t wait to see that future unfold.”
ABOUT BUILT IN’S BEST PLACES TO WORK
Built In’s esteemed Best Places to Work Awards, now in its fifth year, honor companies across numerous categories: 100 Best Places to Work, 50 Best Startup Places to Work, 100 Best Midsize Places to Work, 100 Best Large Places to Work and Editor’s Choice: 100 Best Hybrid Places to Work. The program honors companies – remote, hybrid and in-office – with the best total rewards packages across the U.S. and in the following tech hubs: Atlanta, Austin, Boston, Chicago, Colorado, Dallas, Houston, Los Angeles, Miami, New York, San Diego, San Francisco, Seattle and Washington DC.
Online Shopping for Healthcare? Why Health Systems Should Merchandise Care.
Just as Americans are shopping online for the holidays, patients should be able to have the same convenience in finding the care that they need.
Consumers today are experts in online shopping. Whether you’re buying clothes, electronics, furniture, or nearly anything else, online stores allow you to sort items and apply filters to find the exact products you’re looking for, delivered exactly when you need them. The site may even recommend items it thinks you’ll like based on purchase history or other criteria. Once you find what you want, you can add it to your cart and check out with just a few clicks.
If online shopping can be this streamlined and simple, yet personalized to individual preferences, why can’t finding care be? By improving e-commerce capabilities in healthcare, it can.
Why healthcare needs e-commerce
The last time you tried to schedule a doctor’s appointment, what was your experience like?
Most likely, it wasn’t as simple as the last time you tried to buy a new shirt online.
Maybe you had to visit multiple different sites before you found the correct one for scheduling, or you were directed to call the office and were inevitably placed on a long hold. You may have even found a provider you wanted to see, only to find out they didn’t have any appointments available.
This is the current state of appointment scheduling, and it’s incredibly frustrating. To simplify this process and optimize care access, health systems need to merchandise care – making care options, providers, and appointment times more easily discoverable, just like your favorite online retailer.
Merchandising is the next frontier of healthcare, and health systems need to reach it in order to compete with growing threats in the industry.
Envisioning e-commerce in healthcare
Utilizing the same technology as online retailers, care discovery will be as easy as browsing your favorite store, and appointment scheduling will look like a digital storefront.
The patient can begin their journey by making a search on either a search engine or a website, including the health system’s digital front door. If searching on Google, for example, the e-commerce technology will route patients and drive traffic to the health system’s booking site.
The platform then automatically filters search results based on the patient’s input of intent and need and displays real-time availability for the care options best suited to their needs. The interface also shows additional information such as the providers’ specialties – just like you’d be able to see the details of a product you’re considering buying. Providers that aren’t a good fit or are unavailable aren’t shown at all, so patients don’t waste their time pursuing options that aren’t relevant.
With all this information personalized for the individual, patients can feel confident that they’re finding the best possible care option for them. Once the patient has identified the best provider, location, and time, they can book the appointment in just a few clicks. The whole process is so intuitive that, ideally, the care finds the patient instead of the patient having to find the care.
Internal research found that 80% of patients who begin the process of booking an appointment drop off before they complete it – missing out on critical and potentially life-saving care. By simplifying the process, health systems can greatly reduce this alarming number and ensure that all patients get the care they need.
Why health system executives should embrace e-commerce
Merchandising healthcare may seem controversial. You might worry that taking an e-commerce approach will make the experience more impersonal and transactional, but this is not the case.
Merchandising can make care more accessible and custom-tailored by allowing patients to find exactly what they want and need. Healthcare is undergoing a massive transformation, and patients now expect to find and receive care with ease and convenience. Merchandising is the best path to delivering these experiences that will result in the highest patient satisfaction.
Health systems will also see immense benefit from merchandising. Turning care discovery into a storefront will enable systems to better capture, convert, and retain patients, which will drive greater revenue down the road. One health system that implemented improved e-commerce saw a 121% conversion lift, 39% increase in bookings, and 30% more net new patients while also significantly lowering the cost of delivering care.
Our current appointment scheduling platforms aren’t enough anymore. It’s time for health systems to get on board with the model of e-commerce that online retailers have seen so much success with.
Merchandising is nothing to be afraid of – it’s just about getting things to consumers more intelligently and effectively – and both health systems and patients stand to benefit from this.
Derek Streat is founder, CEO and chairman of DexCare, a data-driven intelligence company focused on healthcare access.