DexCare selected as a Best in Class Finalist for the UCSF Health Hub Digital Health Awards

UCSF Health Hub announced the finalist class of companies solving the biggest challenges in health tech for the 2022 Digital Health Awards

The finalists were selected across 10 categories in both the Rising Star and Best in Class categories by an expert team of judges in the healthcare and VC industries, including Daniel Kraft (CEO of Digital.Health), Ursheet Parikh (Mayfield Fund), Blake Wu (NEA), Michael Roizen (Cleveland Clinic) and Michael Blum, MD (UCSF), among 800 others. Four finalists were chosen in the Best in Class track and eight in the Rising Star track in each category.

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DexCare Appoints Seasoned Software Expert Rick Pittenger to Chief Technology Officer

The new executive hire positions DexCare for technical scalability in the next phase of the company’s journey to bring a shoppable healthcare experience to consumers

SEATTLE — (BUSINESS WIRE) — DexCare, Inc., the leading data-driven intelligence company focused on creating exceptional healthcare access experiences for everyone, has named Rick Pittenger as Chief Technology Officer. Pittenger is an internet and consumer technology veteran and proven leader in the development, deployment and management of large-scale SaaS systems. A key addition to the leadership team, the seasoned software engineer brings experience in building complex and market-scalable high-performance systems that have been used by the world’s leading enterprises.

In his new role, Pittenger will lead DexCare’s Application, Infrastructure and Engineering teams. His extensive, on-target expertise will serve as a value add to extend and amplify the strong work done by those teams.

“Rick’s proven success in leading teams that built sophisticated systems utilizing modern software development practices needed to achieve scale will allow DexCare to continue growing and innovating at the level of excellence our health systems expect,” said Derek Streat, CEO. “Rick’s resume speaks for itself; he has been a part of numerous IPOs and successfully transitioned multiple teams through mergers and acquisitions. Technically, he has consistently been at the forefront of consumer and engineering trends for decades, and we can’t wait to see that expertise materialize as he helps us reimagine the care experience.”

Pittenger was most recently the Chief Technology Officer at Cint, a digital insights-gathering platform yielding $300 million in annual revenue and valued at over $2 billion. He joined Cint after its $1.1 billion acquisition of Lucid, where he also served as Chief Technology Officer in charge of both Product and Engineering. In his three years at Lucid, Pittenger led the transformation of the company to be a technology driven market research platform that helped transform the online market research industry and solidified Lucid’s leadership in the space. Lucid’s platform enabled billions of questions to be asked to users across the globe enabling millions of voices to be heard. He also helped drive innovative products such as Lucids’ Media Measurement which is a market leader in measuring online ad campaign effectiveness.

An internet technology veteran, Pittenger began his career in internet development in 1996 at GeoCities where he led the engineering organization through IPO and subsequent acquisition by Yahoo. Working at Yahoo, he focused on large-scale enterprise, and eventually, consumer-facing sites. He later moved to Proofpoint, where he helped take the company to yet another successful IPO. He holds a BSCS from the University of California, Santa Barbara, and an MSCS and MBA from the University of Southern California.

“The energy at DexCare is palpable. With their recent acquisition of preeminent eCommerce and online merchandising technology company, Womp, Inc., it’s clear that they have an innovative, somewhat novel vision for bringing a new type of healthcare access experiences into the hands of consumers,” said Rick Pittenger. “I’m eager to apply my knowledge in consumer and digital growth marketing in this new role and work alongside a group that isn’t just ahead of the curve in this industry but leading it.”

 

About DexCare

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals.

DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.

For more information, visit dexcarehealth.com or follow us on LinkedIn.

 

DexCare Media Contact
Laura Bastardi, Matter Health for DexCare


Mass General Brigham Implements DexCare to Support Care Integration and Advance Digital Health

Collaboration demonstrates Mass General Brigham’s commitment to digital transformation and enhancing patient experience

SEATTLE — (BUSINESS WIRE) — DexCare, Inc., a data-driven intelligence company focused on healthcare access, and Mass General Brigham, an integrated academic health care system, today announced that Mass General Brigham has implemented DexCare’s Platform-as-a-Service (PaaS) for an end-to-end digital consumer experience and to aim for improved patient outcomes for virtual urgent care. Mass General Brigham spans the full continuum of care across a system of academic medical centers, community health centers, and other member institutions.

Mass General Brigham provides access to multiple health care services within patients’ communities – bringing high-quality, coordinated care closer to home. Mass General Brigham is implementing a click-to-care model of virtual urgent care as part of their new digital front door to ensure that patients can access care at their preferred time and format, either virtually or in-person, while optimizing health system resources.

“With DexCare’s platform, we can provide patients with a self-directed, easy-to-use digital experience that removes barriers to care,” said Lee H. Schwamm, MD, Vice President of Digital Patient Experience at Mass General Brigham. “We’re proud to be a leader in digital transformation, and excited to advance our efforts to enhance patient access and digital experience.”

The pandemic has accelerated patients’ desires for digitally-enabled healthcare, and health systems must adapt to keep up with these shifting preferences. Mass General Brigham will utilize DexCare to expand their digital offerings, ensuring convenient access to care that is robust against the barriers to in-person care that were so common with the pandemic surges. DexCare’s platform should enable intelligent navigation, capacity optimization, and continuity of care for virtual urgent care across multiple specialties, with the goals of attracting new patients to the health system and improving healthcare value by decreasing use of overcrowded emergency departments and walk-in urgent care centers.

By implementing DexCare’s platform, Mass General Brigham can leverage existing technology and system investments while delivering care experiences that patients want and need. Ultimately, the hope is DexCare will allow Mass General Brigham to reduce costs and drive downstream revenue – all while improving access to care and patient outcomes.

“Patients have come to expect a consumer-centered experience that’s as streamlined as nearly all other aspects of their lives, and meeting this demand will require health systems to prioritize digital care,” said Derek Streat, CEO of DexCare. “Mass General Brigham is leading the way in digital transformation and, together with DexCare, will continue setting the standard in optimizing the patient journey.”

 

About Mass General Brigham

Mass General Brigham is an integrated academic healthcare system, uniting great minds in medicine to make life-changing impact for patients in our communities and people around the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a non-profit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School. For more information, please visit massgeneralbrigham.org.

 

About DexCare

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%. For more information, visit dexcarehealth.com or follow us on LinkedIn.

 

Contacts
Mass General Brigham Contact
Tim Sullivan, External Communications

DexCare Media Contact
Laura Bastardi, Matter Health for DexCare