Digital Discovery
Care Navigation
Smart Scheduling
Virtual Delivery
NAVIGATE
Guide patients to the right care, across locations, providers and services.
NAVIGATE
Guide patients to the right care, across locations, providers and services.
Embrace a retail-inspired digital front door that makes scheduling a breeze. DexCare’s “get care now” experience finds the best resources – doctors, nurses, clinics and virtual – and delivers available, clinically appropriate results.
Adopt a “get care now” experience that finds the best resources – doctors, nurses, clinics and virtual – and delivers clinically appropriate results.
OmniSearch
Win search, win the patient.
Say goodbye to rigid, keyword search and welcome a modern way to match intent with care. With Omni, you can route any patient query to the right care option – all from a single search bar, located on any page. And just like that, care can be accessed easily, anywhere.
Say goodbye to rigid, keyword search and welcome a modern way to match intent with care. Omni routes any patient query to the right care option – all from a single search bar, located on any page.
21%
Fewer searches to find care
100%
Of searches return providers
81%
Higher total conversion rate
Deliver a portfolio of care options from a single search bar.
One search bar to deliver all care options.
Uses Natural Language Search
The ability to understand natural language — speaking rather than entering keywords — to surface relevant results.
Search conditions, providers, locations, more
Unlike the traditional find-a-doc directories, onsite search becomes the find-care experience where providers, clinics, telehealth, and even answers to questions can all surface.
Promote and surface capacity
Manage how, where and when care options appear in search results. Sort by soonest or most available, or intercept to route care to nearest locations.
Built for healthcare
Healthcare is loaded with complex terms, conditions, names, and locations. Backed by a synonym and medical taxonomy library, have the confidence to capture intent and surface the right care.
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Care Options
Merchandise best-fit care options to increase access.
Expand your scheduling and intelligently recommend providers, cross-sell care, suggest virtual and nudge patients to desired avenues of care. The result is a richer, choice-filled patient experience with no dead ends.
Cross-sell and nudge patients to the right care venues.
Keep it moving
Use real-time capacity to auto-route patients to nearby locations to avoid long wait times.
Route, book, balance
Determine how and when to surface scheduling, based on patient needs and health-system capacity.
Hassle-free scheduling
Find, sort and consolidate availability, across providers at locations, to offer one-tap booking.
Ingest, filter, and match
Use slot-aware modules to cross-sell providers, to book same-day care, and to expand scheduling across the top of funnel – from location and service pages to providers.
No time? No problem.
Intelligently recommend providers and suggest virtual to create a rich, choice-filled digital experience.
Care Sense
AI to organize and match content to surface the right care.
Care Sense liberates scheduling across the top of funnel to ensure that no matter where patients enter the site, choice is upfront, matched to the right service and available.
Pair content with choice to eliminate dead ends.
Dynamic CTAs on all digital assets
DexCare uses GenAI to crawl, read and categorize all content into care categories. From there, all blogs related to seasonal flu and vaccines, can be merchandised with scheduling. You decide where and how to route care, be it telehealth and urgent care or providers.
Targeted care options
Matches web content with relevant care categories enabled for booking.
Blogs power discovery
Articles, service pages, and other consumer-facing content pages represent up to 38% of overall traffic for health systems.
“It’s a retail-inspired strategy that moves us away from passive, one-size-fits all scheduling to a two-way experience that delivers choice each step of the way. A “shoppable” healthcare experience is not a dirty word, but how we reduce friction, engender loyalty and ensure patients get the best care with total convenience.”
— Jamie Gier, chief marketing officer, DexCare