DexCare + Salesforce Health Cloud

Empower your call center agents by letting them book patient appointments directly within Health Cloud

Book from Salesforce

Agents can search and book across care options (virtual, weekend clinics, urgent care)

Fill Cancellations

Earliest available slots surface first to fill last-minute cancellations

Convenience

Easily see most convenient location and availability personalized to the patient

Improved Visibility

Improved visibility into open capacity across the system to load-balance resources

Learn more about how DexCare can integrate with Health Cloud

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Call Center Challenges​ That DexCare Can Address

Operational inefficiencies

agents switching between systems to find information needed to complete scheduling workflows

Patient satisfaction

today’s healthcare consumers expect the same fast, accurate, and convenient experiences as in other industries

Staffing issues

high agent turnover rates and lengthy training time for new agents makes it difficult to meet high call volumes

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