How fast can your health system grow with DexCare? Find out now.

How fast can your health system grow with DexCare? Find out now.

Attracting new patients and finding the capacity to care for more people is essential for your health system’s growth. DexCare is helping health systems balance the supply of healthcare resources with growing demand. See the impact for your organization—request a free value assessment today.

DexCare is helping health systems balance the supply of healthcare resources with growing demand. See the impact for your organization—request a free value assessment today.

Explore each health system's results with DexCare

Providing high-quality, compassionateand personalized care

Challenges

  • Desire to increase patient volume in alignment with SSM’s clinical and operational goals. 
  • Needed to optimize website for speed and mobile to improve Google search results.
  • Wanted to make it easier for patients to find and compare best fit care options

Solutions

  • Improved website performance via fast and cacheable pages to drive digital discoverability
  • Leverages NLP search based on real-time availability so patients can quickly find the care they need
  • Ability to cross-sell best fit care options – giving patients choice and convenience

17%

increase in new patient acquisition via website

79%

retail booking conversion rate

22%

increase in virtual visit volume

Reducing time to care with a‘patient first’ approach

Challenges

  • Complex booking flows resulting in “dead ends” and high abandonment rates 
  • Inability to reliably display real-time provider availability
  • Unable to ensure patient find best fit care based on clinical and operational guidelines

Solutions

  • e-Commerce-like experience ensures consumers easily find care from the point of search (Google)
  • Patients can quickly identify available appointments based on real time availability
  • Personalized experiences nudge patients to best-fit care options including virtual

50%

conversion rate through cross-sell booking flows

31%

of visits are for new patients

5-days

reduction in time to appointment

Expanding into new digitaland on-demand channels

Challenges

  • Difficulty competing with outside disruptors in a highly competitive market
  • Inefficient use of healthcare resources and difficulty managing supply and demand
  • Fragmented digital health environment for providers and patients

Solutions

  • A fully digital patient experience with increased discoverability at the point of search
  • Ability to match patients with best-fit care across providers, locations and modalities in real-time
  • Increased provider efficiency by load balancing patients across available clinical resources

30%

increase in new patient acquisition

$7.8M

increase in downstream revenue

20%

of virtual care visits covered by hybrid providers

Becoming Indiana’s most digitallyaccessible health system

Challenges

  • Limited consumer discoverability at the point of Google search
  • Inability to route patients to most appropriate care based on reason for visit
  • Increasing competition from both traditional providers and new market entrants

Solutions

  • Geolocation strategy for matching relevant care options, appointments for consumers at search
  • Expanded footprint and provider access without buildings or hiring by leveraging virtual care.
  • Cross-sell capabilities on key appointment and service line pages
  • Greater consumer choice and to eliminate dead-ends in consumer search

46%

increase in retail visits per day

50%

increase in total zip codes served (doubling rural zip code coverage)

15%

higher visit completion rate than other digital booking channels

Moving beyond one-size-fits-all

Challenges

  • Inability to leverage consumer preferences to drive personalized experiences
  • Desire to move beyond a “one-size-fits-all” approach for patient self-scheduling
  • Unable to reliably balance provider resources with patient demand

Solutions

  • New e-commerce oriented same-day-care strategy for urgent care starting at Google
  • Ability to cross-sell patients to best-fit care options (including Virtual OnDemand)
  • Streamlined booking flows with fewer clicks to most appropriate time slots

25%

of patients booking online are net new to the health system

56%

increase in appointments booked online

Providing virtual 24/7 urgent care coverage and load-balance visits across markets​

Challenges

  • Desire to adopt an e-commerce like approach to ensure easier access for patients​
  • Unable to load balance visits across all states and regions​
  • Need ability to place patients into on-demand virtual queue regardless of entry point

Solutions

  • Digital-first Virtual OnDemand platform with flexibly to expand coverage across regions​
  • Omni-channel approach to access virtual care ensure patients have one-stop access to the care they need, from the right care provider​
  • Physicians staff the queue, but RNs can address low acuity patients​

40K

Patients seen after hours through cross-market coverage

350K

ED hours saved per year

$18M

ED diversion in 6 months of enabling after hours virtual

Explore each health system's results with DexCare

Providing high quality, personalized care

Challenges

  • Desire to increase patient volume in alignment with SSM’s clinical and operational goals. 
  • Needed to optimize website for speed and mobile to improve Google search results.
  • Wanted to make it easier for patients to find and compare best fit care options

Solutions

  • Improved website performance via fast and cacheable pages to drive digital discoverability
  • Leverages NLP search based on real-time availability so patients can quickly find the care they need
  • Ability to cross-sell best fit care options – giving patients choice and convenience

17%

increase in new patient acquisition via website

79%

retail booking conversion rate

22%

increase in virtual visit volume

Reducing time to care with a ‘patient first’ approach

Challenges

  • Complex booking flows resulting in “dead ends” and high abandonment rates 
  • Inability to reliably display real-time provider availability
  • Unable to ensure patient find best fit care based on clinical and operational guidelines

Solutions

  • e-Commerce-like experience ensures consumers easily find care from the point of search (Google)
  • Patients can quickly identify available appointments based on real time availability
  • Personalized experiences nudge patients to best-fit care options including virtual

50%

conversion rate through cross-sell booking flows

31%

of visits are new patients

5-days

reduction in time to appointment

Expanding into new digital and on-demand channels

Challenges

  • Difficulty competing with outside disruptors in a highly competitive market
  • Inefficient use of healthcare resources and difficulty managing supply and demand
  • Fragmented digital health environment for providers and patients

Solutions

  • A fully digital patient experience with increased discoverability at the point of search
  • Ability to match patients with best-fit care across providers, locations and modalities in real-time
  • Increased provider efficiency by load balancing patients across available clinical resources

30%

increase in new patient acquisition

$7.8M

increase in downstream revenue

20%

of virtual care visits covered by hybrid providers

Becoming Indiana’s most digitally accessible health system

Challenges

  • Limited consumer discoverability at the point of Google search
  • Inability to route patients to most appropriate care based on reason for visit
  • Increasing competition from both traditional providers and new market entrants

Solutions

  • Geolocation strategy for matching relevant care options, appointments for consumers at search
  • Expanded footprint and provider access without buildings or hiring by leveraging virtual care.
  • Cross-sell capabilities on key appointment and service line pages
  • Greater consumer choice and to eliminate dead-ends in consumer search

46%

increase in retail visits per day

50%

increase in zip codes served

15%

higher visit completion rate than other digital booking channels

Moving beyond one-size-fits-all

Challenges

  • Inability to leverage consumer preferences to drive personalized experiences
  • Desire to move beyond a “one-size-fits-all” approach for patient self-scheduling
  • Unable to reliably balance provider resources with patient demand

Solutions

  • New e-commerce oriented same-day-care strategy for urgent care starting at Google
  • Ability to cross-sell patients to best-fit care options (including Virtual OnDemand)
  • Streamlined booking flows with fewer clicks to most appropriate time slots

25%

of patients booking online are net new to the health system

56%

increase in appointments booked online

Providing virtual 24/7 urgent care coverage and load-balance visits across markets​

Challenges

  • Desire to adopt an e-commerce like approach to ensure easier access for patients​
  • Unable to load balance visits across the states and regions​
  • Need ability to place patients into on-demand virtual queue regardless of entry point

Solutions

  • Digital-first Virtual OnDemand platform with flexibly to expand coverage across regions​
  • Omni-channel approach to access virtual care ensure patients have one-stop access to the care they need, from the right care provider​
  • Physicians staff the queue, but RNs can address low acuity patients​

40K

Patients seen after hours through cross-market coverage

350K

ED hours saved per year

$18M

ED diversion in 6 months of enabling after hours virtual

Calculate Your Downstream Revenue

With DexCare, your health system can see substantial revenue improvement in just 90 days. Calculate your potential bottom-line impact:

Enter Current Volumes

Annual Visits (ambulatory):

Online Bookings:

Online Volume:

Advanced

Results with DexCare

Net new Visits

Revenue from new visits

Downstream revenue (first 90 days)

Client Reported Outcomes

4-6 Day decrease in time to care

1.5-3.0% increase in commercial mix

4-8x increase in virtual volumes

Get Report

See what DexCare can do for you

Start your health system’s journey to sustainable growth today. Request your free customized value report, and we’ll show you what your organization can achieve within your first 90 days with us.

GET REPORT

The right care, to every patient

Where the physical and digital meet to increase access to care.

Learn a better way to optimizing your patient pathways, by focusing on efficient navigation to the most suitable care options.

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