In this webinar, Raghu Raman, Chief Digital Architect at Kaiser Permanente, and Derek Streat, CEO of DexCare, discuss their collaborative approach to addressing healthcare workforce challenges, specifically through digital innovation. They explore the current strain on healthcare providers due to shortages in physician and nursing staff, and detail how digital solutions can alleviate some of this pressure.

Key areas include Kaiser’s use of DexCare’s data-driven technology to streamline patient access to care, both in virtual and in-clinic settings. They explain how digital tools help match patients with the right providers at the right time, minimizing wait times and optimizing workflows. The discussion also highlights how Kaiser’s comprehensive care model benefits from these technologies to ensure a high-quality, consistent patient experience across diverse regions with varying levels of provider availability.

By implementing digital triage systems, Kaiser can better balance urgent care needs and prevent physician burnout by managing patient load more efficiently. This partnership aims to create a more resilient healthcare system by leveraging technology to improve access, enhance patient satisfaction, and support overburdened providers.