When your patients work at Google, Apple, and other Silicon Valley innovators, they demand a modern healthcare experience. El Camino Health faced this challenge head-on and achieved remarkable results: a 130% increase in new patient bookings, doubled virtual visit volumes, and a jump from 13% to 18% in online scheduling rates within just 90 days. This placed them in the top 5% of all Epic organizations nationally. Their CFO immediately noticed the impact, asking if the increase in commercial insurance patients was directly tied to their new digital platform.
El Camino Health’s approach goes far beyond basic online scheduling. They created a “no dead ends” philosophy where patients never hit a wall when searching for care. Their system presents multiple options on the same screen: primary care appointments, urgent care availability, and on-demand virtual visits. The platform uses intelligent algorithms to load-balance physician capacity, promote providers with availability, and cross-sell to their IPA network when capacity runs out. The result is a frictionless experience that mimics retail industries while respecting the complexity of healthcare.
Join CIO Deb Muro and Dr. Sonja Tarrago from DexCare in this webinar to learn the specific strategies, lessons learned, and practical advice that drove these results. Discover how a nine-month implementation delivered measurable financial outcomes, seamlessly integrated with Epic infrastructure, and transformed the digital patient experience in one of the most competitive healthcare markets in the country.
