MEET Optimize AI
The golden record that system-wide scheduling runs on.
One golden record for system-wide scheduling.
The moment a provider leaves or a rule changes, your scheduling logic breaks everywhere. Optimize fixes that. Build it once. Trust it everywhere.
When a provider leaves or rules change, your scheduling breaks everywhere. Optimize AI fixes that. Build it once. Trust it everywhere.
57M
Patients served
across all 50 states
40%
More appointments with the same clinical roster
5 Days
Average reduction
in time to care
#1
KLAS ranking for patient experience, 2025
The root cause
Scheduling logic is scattered everywhere. And nowhere.
Scheduling logic is everywhere and nowhere.
Access data lives in Visio files, SharePoint folders, PDF policies, Epic templates, and the heads of schedulers who’ve been there 15 years.
“One week after go-live: 260+ policies codified, 50+ knowledge gaps surfaced, and about half were tied to a clinic not even in scope. The system found a problem nobody knew to look for.“
OB/GYN Scheduling Transformation — Top-Ranked U.S. Academic Medical Center
in practice
The before.
The after.
TOp Academic Medical Center | the breaking point
19 people. Visio files. SharePoint folders. Outdated before go-live.
19 staff. 18 months to build one service line. Stale the day it launched. When a 30-year practice manager retired on go-live day, everything she knew left with her.
19
FTEs on manual
decision trees
18mo
to build one
service line
$1M+
consulting spend,
same fragmentation
top hospital in Tampa Bay | week one
1 week after go-live. The system found a problem nobody knew to look for.
260+ policies codified in week one. 50+ knowledge gaps surfaced (half in a clinic nobody was watching). Issues hiding for years, visible in days.
260+
policies codified
50+
gaps surfaced,
week one
½
target build
time reduction
in practice
The before.
The after.
breaking point —
TOp Academic Medical Center
Visio files. SharePoint folders. Outdated before go-live.
19 staff. 18 months to build one service line. Stale the day it launched.
week one —
top hospital in Tampa Bay
1 week after go-live. The system found problems nobody knew to look for.
260+ policies codified in week one. 50+ knowledge gaps surfaced. Issues hiding for years, visible in days.
the approach
Build the golden record. Deploy everywhere.
DexCare fixes the foundation first. Sophisticated patient routing on bad data is still garbage in, garbage out.
Organize
One Source Truth
Provider data, scheduling rules, and capacity are normalized and consolidated into a single governed layer. Conflicts surfaced before reaching a patient.
Govern
Define Rules Once
Clinical eligibility rules and SLA requirements defined once. When policy changes, every channel reflects it. No manual updates, no version drift.
Activate
Every Channel, Same Answer
Routing logic runs across websites, call centers, referral networks, and AI agents. Patients get the same answer whether they call, click, or ask.
Use Cases
Access data at work.
Optimize powers everything downstream from scheduling workflows to AI agents. The golden record is the engine.
Workflow Management
Hundreds of wiki pages, legacy documents, source systems, and staff contributions are ingested, structured, and verified. No manual data entry.
- Build time cut in half
- Updates pushed 25% faster
- 50+ gaps surface in week one
AI Agent & Voice
Give your AI agents a verified knowledge base to run on, not a document library to guess from. Every answer is defined, not generated.
- Define answers, traceable
- Built-in governance for AI agents
- Logic runs voice, chat and web
Search & Online Scheduling
Surface accurate, real-time availability across every channel so patients find and book the right care the first time. No dead ends, no wrong appointments.
- 70% increase in online bookings
- 40% more appointments
- 5 day reduction in time to visit
Service Line Activation
Service lines that can’t go online today because their rules are too complex become bookable. Rules are structured, trusted, and live.
- More velocity, spend less
- Scales without adding staff
- Launch decision trees in days
Workflow Management
Hundreds of pages, legacy documents, source systems, and staff contributions are ingested, structured, and verified.
AI Agent & Voice
Give your AI agents a verified knowledge base to run on, not a document library to guess from.
Search & Online Scheduling
Patients find and book the right care the first time, across every channel. No dead ends, no wrong appointments.
Service Line Activation
Complex service lines become bookable. Rules are structured, trusted, and live.
THE GOLDEN RECORD
The data layer scheduling runs on.
Availability, insurance rules, referral logic, consent law — all of it codified, human-approved, and live across every channel. When a scheduler asks a hard question, they get a defined answer. Not a guess. Not a PDF. But a traceable, auditable fact.
Knowledge flows to every channel
● Website & Find-a-Doctor
Live
● Contact Center Agents
Live
● Digital Front Door / Chat
Live
● AI Scheduling Agents
Live
● Referral Networks
Live
One source of truth for everything your team schedules against. Codified. Approved. Always current.
Knowledge flows to every channel
● Web & Find-a-Doctor
Live
● Contact Center Agents
Live
● Digital Front Door / Chat
Live
● AI Scheduling Agents
Live
● Referral Networks
Live
See it in action
Five minutes.
The whole picture.
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