DexCare Optimize — Innovation Exchange, Scottsdale 2026
You’ll never rebuild
this decision tree.
Most health systems are trapped in a cycle: build, launch, rebuild. Scheduling knowledge lives in Visio files, SharePoint folders, and the heads of people who might retire tomorrow. There’s a better last step.
Health systems are trapped in a cycle: build, launch, rebuild. Scheduling logic lives in Visio files, SharePoint folders, and the heads of people who might retire tomorrow. There’s a better way.
7 days
from deployment to a
governed knowledge system
50%
reduction in decision
tree build time
260+
policies codified and approved
in week one
0
rebuilds — knowledge stays
current automatically
The root cause
Your scheduling is only as good as what your system knows.
Scheduling logic is scattered. It’s in PDFs, Visio diagrams, Epic templates, Teams chats, and the institutional memory of the specialist who’s been there 30 years. When she retires, it retires with her.
“Our most complex service line took 18 months to build. The day we went live, the practice manager of 30 years retired. Everything she knew walked out with her.”
IT Executive Director — Top-Ranked U.S. Academic Medical Center
Every downstream investment — AI tools, digital front doors, contact center technology — runs on this broken foundation. Sophisticated logic on bad data is still garbage in, garbage out.
Every downstream investment runs on this broken foundation. Sophisticated logic on bad data is still garbage in, garbage out.
How Optimize works
One source of truth.
Every channel. No rebuild cycle.
01
Ingest everything
Hundreds of wiki pages, legacy documents, source systems, and staff contributions are ingested, structured, and verified. No manual data entry.
02
Surface what’s missing
AI identifies knowledge gaps and flags conflicts, including problems in clinics nobody thought to check. SMEs fill gaps on their own schedule, no login required.
03
Push everywhere, once
The approved golden record flows to your website, contact center, AI agents, and scheduling tools. When something changes, it changes once, and updates everywhere.
in practice
The before.
The after.
The problem — TOp Academic Medical Center
19 people. Visio files. SharePoint folders. Outdated before go-live.
19 staff. 18 months to build one service line. Stale the day it launched. When a 30-year practice manager retired on go-live day, everything she knew left with her.
19
FTEs on manual
decision trees
18mo
to build one
service line
$1M+
consulting spend,
same fragmentation
The result — top hospital in Tampa Bay
One week after go-live. The system found a problem nobody knew to look for.
260+ policies codified in week one. 50+ knowledge gaps surfaced (half in a clinic nobody was watching). Issues hiding for years, visible in days.
260+
policies codified
50+
gaps surfaced,
week one
½
target build
time reduction
in practice
The before.
The after.
The problem — TOp Academic Medical Center
Visio files. SharePoint folders. Outdated before go-live.
19 staff. 18 months to build one service line. Stale the day it launched.
The result — top hospital in Tampa Bay
One week after go-live. The system found problems nobody knew to look for.
260+ policies codified in week one. 50+ knowledge gaps surfaced. Issues hiding for years, visible in days.
See it happen
Drop your files.
Watch a decision tree build itself.
Any format: Visio diagrams, PDFs, wiki pages, spreadsheets. Optimize ingests them, identifies what’s missing, and produces a structured decision tree ready for SME approval and publish.
THE GOLDEN RECORD
Always current.
Every channel.
Visio files capture a moment. A golden record captures everything: structured, human-approved, and queryable by every channel that needs it.
Provider availability. Insurance accepted. Referral rules. Age restrictions. State law on minor consent. Prep instructions. All of it — codified, traceable back to the SME who approved it.
When a scheduler asks whether a 15-year-old can be seen confidentially, they don’t get a guess. They get a defined answer, backed by a defined policy, provable when someone asks why later.
Knowledge flows to every channel
● Website & Find-a-Doctor
Live
● Contact Center Agents
Live
● Digital Front Door / Chat
Live
● AI Scheduling Agents
Live
● Referral Networks
Live
Visio files capture a moment. A golden record captures everything: structured, human-approved, and queryable by every channel that needs it. All of it — codified, traceable back to the SME who approved it.
Knowledge flows to every channel
● Web & Find-a-Doctor
Live
● Contact Center Agents
Live
● Digital Front Door / Chat
Live
● AI Scheduling Agents
Live
● Referral Networks
Live
See it in action
Five minutes.
The whole picture.
Get in touch
You’ll never rebuild
this decision tree
